North American Network Operators Group|
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Re: outages, quality monitoring, trouble tickets, etc
> service that due to various problems is available only 50% of the > time. So what is the availability that I should report to potential > new customers? 100% 50% or 75% Does it matter that the reason the > one customer has only 50% availability is that the room where the > router at that customer's site is underwater every other day due to > no fault of my own? > > It is because of these sorts of questions that I never know what > it means when someone says that their network is available 99.9% Problems with CPE is usually not figured into network uptime. Now, if it was *your* router at the customer prem, then it would be your responsibility that you allowed your equipment to, uh, become waterlogged. ;-) Dave -- Dave Siegel President, RTD Systems & Networking, Inc. (520)623-9663 Network Engineer -- Regional/National NSPs (Cisco) email@example.com User Tracking & Acctg -- "Written by an ISP, http://www.rtd.com/~dsiegel/ for an ISP."