North American Network Operators Group

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Re: Service Problems

  • From: mike
  • Date: Wed Dec 20 12:15:56 1995

> "ok to take the circuit down for testing" - the problem i was trying to 
> get resolved was related to peering.. go figure.. I still haven't heard 
> back from MCI.. UUNET on the other hand I managed to get a call through 
> to a tech there immediately... I've given up on trying to get through to 
> MCI.. I've had nothing but good experience with them on the physical 
> circuit level.. and the routing guys installing the circuit were great.. 
> but trying to get a [routing] tech on the phone for trouble issues just 
> sucks.

I'll also vote for UUnet.  They provide several days notice of any expected
brief outages.  The only occasion I had to call a tech I got through immediately
(during off hours) to someone who was able to make BGP changes with no problem.
Installation also went through without a hitch well ahead of schedule.


 Regards,
 Mike

------------------------------
Mike Levy, PhD, PE		(206) 217-0158
Cortland Electronics Corp.	(206) 282-9445	fax
1509 Queen Anne Ave N., Suite 274
Seattle, WA			mike@cortland.com
				http://www.cortland.com