North American Network Operators Group|
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Re: Domain Rant.
> Add us to the list of 'paid and put on hold'. We host ipdmug.org, which > recently had the same thing happen. You can guess what a burden it was to > finally get matters resolved. I know this does not exactly belong here, several of our customers have reported spending days on hold just trying to reach a person at Network Solutions so their paid domain will not go on hold. I have heard from three such customers just today morning. It is worse if you paid for more than one domain in a single credit card transaction. There is no email receipt or a record that matches the money paid to a specific domain name. If anyone has ideas how to get Network Solutions to fix this operational problem _now_, so these domains do not go off line, please post here. - - - - - - - - - - - - - - - - -