North American Network Operators Group|
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RE: *scream* Cannot contact AT&T WorldNet NOC
Eric, If you are a customer of AT&T WorldNet Managed Internet Services (meaning, you have a dedicated connection to the Internet from AT&T WorldNet), the Customer Care number, which is manned 24 X7, is 800-411-6427. You can open a trouble ticket there for whatever problem you're having. The Customer Care technician will troubleshoot it as far as they can take it (they have a fair amount of testing capability; if need be the NOC will get involved and work further to resolve the trouble. If you are a customer of our WorldNet Dial service, the number to call for support is 800-WORLDNET or 800-400-1447. You are right, you will probably always get asked about your PC configuration because that's the most common problem people have--configuring their software. Eventually you will be able to describe what network problem you're experiencing and they will report it for you. If neither of these are what you are looking for, please send me e-mail and I'll try to help you. Christine Sorenson Christine M. Sorenson Internet Technologies Consultant- AT&T Data Technical Consulting 611 W 6th Street, #200, Los Angeles, CA 90017 Office (213)239-7190 Fax (213)239-7176 pager (888-858-7243 PIN 108604 TEXT (888)ATT-WORD email: Sorenson_Christine_M@bns.att.com ---------- From: owner-nanog Sent: Sunday, September 28, 1997 1:52 PM To: nanog Subject: *scream* Cannot contact AT&T WorldNet NOC Does *anyone* have a contact number for someone that does not keep asking me if I'm running a Windows machine? Every number I have for them, connects me to some moron that has no clue when I say "It appears that someone from your network is attempting to flood our network". Asking to be connected to Security gets me an e-mail address and asking for a supervisor get me "He's not avainable" Whois on att.net get me a voice mailbox saying that they are closed on the weekends. --Eric -- Eric Wieling (firstname.lastname@example.org), Corporate Communications Technology Sales: 504-585-7303 (email@example.com), Support: 504-525-5449 (firstname.lastname@example.org) I don't bother to set my alarm clock anymore. Someone always pages me before I need to wake up anyway.