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Re: Hello, @Home?
Chris: Let's move this discussion to private e-mail. I am sure the NANOG readers could care less, as they have more important matters to deal with (such as bar-hopping in NM :) Anyway, I noticed this problem at around 17:00 EST on Friday. It was corrected within several hours. What disturbs me was not the problem itself, but the lack of information/support your standard support channels were able to provide me with. I was basically told that you were aware of this, and that it was a "Bell Atlantic problem," but no more (including specifics, status, estimated time of repair, etc). This was after waiting on hold for ~ 30 minutes, listening to elevator music that makes John Tesh sound good. :( Once again, please direct future correspondences to me PRIVATELY. Thanks, Adam On Sat, 7 Feb 1998, Chris Dorsey wrote: > Hi Adam, > > If you can forward a complete description of the problem > to "firstname.lastname@example.org", the NOC will investigate as quickly as > possible. This approach will undoubtably provide better > service. I've alerted our NOC and they are taking a look > at the problem and are awaiting the particulars. I noticed > you didn't include a phone number in your .sig so if you > could include that too it would expedite things. > > Thanks in advance, > Chris Dorsey > @Home Network > email@example.com > noc=1-800-872-3595 > my phone=650-569-5341 > > > Uh... Could someone from @H please contact me privately, ASAP?!? Put > > simply, your connectivity at SprintNAP and [the Parking Garage Commonly > > Referred to as] MAE-East sucks at the moment. > > > > Your phone support leaves much to be desired in terms of competency and > > responsiveness. > > > > BTW, thanks to everyone who contacting me re: cross-country > > connectivity. I have a gazillion FR price quotes headed my way... :) > > > > Thanks, > > Adam > > -- > > ---------------------------------------------------------- > > Adam Rothschild <firstname.lastname@example.org> > > CTO / Senior Systems Engineer http://www.millburn.net > > millburnNET inter@ctive > >