RE: NOC Phone Number Time (Re: Microsoft NOC?)

[Foley, Grant]

>1-800 numbers are difficult to dial outside the US.

Not if you dial 1-880 instead....

>----------
>From: 	Sean Donelan[SMTP:SEAN@SDG.DRA.COM]
>Sent: 	Saturday, May 09, 1998 2:51 AM
>To: 	nanog@merit.edu
>Subject: 	NOC Phone Number Time (Re: Microsoft NOC?)
>
>>The reason it is imperative that there be a telephone number for an
>>ISP is that it's really hard to use e-mail to contact an ISP if the
>>network connectivity to the ISP is not working.
>
>I guess its that time again.
>
>Between May 11 and May 15 I will be conducting my Emergency NOC Phone
>Test.  This is an unannounced test where I call each of the phone
>numbers given to me by providers I interconnect with.
>
>The rules are listed on <http://dranet.dra.com/verify-contact.html>.
>
>Although I say its 'unannounced' if you want to tell your NOC folks I'll
>be calling next week go ahead.  In practice I've found corporate culture
>tends to overwhelm any special advance notice.
>
>In case you are interested, the very best performance in the last emergency
>NOC phone contact test was by the Defense Communications Agency/DISA NOC.
>They earned four stars, out of five, losing only one point because the
>operator did not know how to call their NOC from outside the US.  1-800
>numbers are difficult to dial outside the US.
>-- 
>Sean Donelan, Data Research Associates, Inc, St. Louis, MO
>  Affiliation given for identification not representation
>