North American Network Operators Group|
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Re: Tech contact for Qwest?
> I'm sorry your service needs were not met. In the future please feel free > to escalate your problems to senior engineers within Qwest IP Operations. > Though I understand your frustration, I do not believe NANOG is the > appropriate form for this topic. You can contact me via email at > email@example.com or firstname.lastname@example.org. I would like to talk off line. I understand your embarassment and sympathize deeply. However appropriate NANOG is for these discussions is basically irrelevant; if Qwest, as a company, does not want to be publically embarassed (Who would?) then they shouldn't do things likely to publically embarass them. i.e. either hire more clued people, or train the ones you've got better. That said, I'm not questioning your motives -- I do believe that you genuinely wish to straight this out; just that if someone spends hours on the phone attempting to get somewhere with your employees and gives up in frustration, it may well become fair game for nanog discussion. --msa -- Majdi Abbas <email@example.com> "I'm not sure that the ability to create routing diagrams similar to pretzels with mad cow disease is actually a marketable skill." -- Steve Levin