North American Network Operators Group
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Example of good customer communication

  • From: Sean Donelan
  • Date: Fri Apr 28 20:53:21 2000 
CSX experienced a communication outage this morning in their MCI/Worldcom
supplied network.  Here is an example of CSX's customer notification

http://www.csxt.com/cus/pressview.cfm?ID=3191