North American Network Operators Group|
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RE: Wanted: Clueful Individual @ TeleGlobe.net
> Out of curiousity, how does the telco world handle this? When some one > signs up for MCI longdistance, I assume that on some calls they will cross > off the MCI network (and potentially though several others) that will be > piled mile high in static. The customers will complain about their I have one case to report. If it's typical, then the telco world tracks all the grumbling/finger-pointing I've seen here. I was trying to call 800-xxx-xxxx. It didn't work. I forget the details, but it was roughly: PacBell (my local carrier) said it wasn't their problem. AT&T (my long distance carrier) said it wasn't their problem, but they told me which carrier owned that number. Of course, they couldn't fix it - their end worked OK. Some operator tried it and said "works for me". I'm pretty sure some local switch had a bad entry in the routing table for that number. I talked to one semi-clued person, perhaps because I called during lunch. They couldn't get it fixed right away, but at least sounded like they would look into it. Fortunately, I wasn't in a hurry. It was working in a day or two when I tried again. Sound familiar? I considered calling the PUC to see how things like that should get handled but didn't get around to it.