From: Craig Holland [mailto:firstname.lastname@example.org]
Sent: Friday, September 29, 2000 11:19 AM
To: Hank Nussbacher; email@example.com
Subject: RE: UUnet trouble ticket and response time
Ya...I have many circuits w/ UUNet, and I've noticed a considerable drop in
their 'help-desk' responce. Hell, I don't even get an email back anymore
saying that they received my email. It seems I find routing issues before
they do, and when I do, they don't even let me know if they are working on
them or anything.
> -----Original Message-----
> From: firstname.lastname@example.org [mailto:email@example.com]On Behalf Of
> Hank Nussbacher
> Sent: Thursday, September 28, 2000 11:35 PM
> To: firstname.lastname@example.org
> Subject: UUnet trouble ticket and response time
> Apologies in advance:
> Uunet placed a route object in RADB with origin AS701, even
> though the /24
> belonged to us and messed up certain routings in certain places. So we
> sent them the problem and got issued a trouble ticket (UU2282116) on Sept
> 9. Till today, even after repeated emails to them on this TT, we
> not a single response over the course of 3 weeks. In the end, MERIT went
> in and removed the brain-dead /24 route object.
> Is this how UUnet operates these days?