Re: Network Solutions Bilking ex-customers

[Henry R. Linneweh]

That is rather dumb not being able to reconcile accounts paid with accounts
received like any other normal business model that has a billing department.

Charles Scott wrote:

> Daniel:
>   While I don't know specifically, I don't believe this is anything
> intentional on NSI's part but is rather an artifact of their billing
> systems. I've known for a long time that their billing systems frequently
> lag current registration data by months, sometimes many. My guess is that
> the invoices are entered into the billing system at some time prior to the
> due date of a domain and are not updated regardless of what happens to the
> domain registration. At least that was the apparent situation the last
> time I tried to trace such a problem. They've made a lot of changes in
> receint history, so who knows if this behavior is changing. I wonder if
> anyone on this list has real knowledge of the billing processes at NSI?
>   Related to this, you should be warning your customers of the bogus
> "FINAL NOTICE" scam that is unrelated to Network Solutions. You can see an
> older copy at the following URL. Note also that there have been a few
> variations of this. If you do have customers who are still receiving
> these, let me know. I've been asked to pass on contact information for
> further investigation of these.
>
>     http://www.gaslightmedia.com/final-notice.gif
>
> Chuck Scott
> Gaslight Media
> cscott@gaslightmedia.com
>
> On Fri, 5 Jan 2001, Daniel Senie wrote:
>
> >
> > For those who haven't already seen this, Network Solutions is sending
> > "FINAL NOTICE" bills to domain holders who've transferred their names to
> > other registrars. Many people get nervious when they receive something
> > which looks official and says "your domain name will be repossessed" or
> > something like that.
> >
> > I have been advising clients to file complaints with the Federal Trade
> > Commission. This is a flagrant attempt to bilk end users. It is unclear
> > if those who DO pay wind up getting their domains transferred back to
> > Network Solutions, or if they just pocket the money.
> >
> > Anyone from the press who wants some choice quotes from me on this
> > matter, feel free to contact me.
> >
> > --
> > -----------------------------------------------------------------
> > Daniel Senie                                        dts@senie.com
> > Amaranth Networks Inc.                    http://www.amaranth.com
> >

--

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Henry R. Linneweh