North American Network Operators Group|
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Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
Randy Bush wrote: > they moved an entire customer segment, dsl, on short notice and in one day. > whew! shame there were glitches, but i'm impressed. It's impressive, sure. But you and I both know that you can't rely on things to go flawlessly, especially not when you're moving lots of customers. The post-migration support has to be there. If it makes anyone feel better, I don't think things would have been different if T-1's were being moved, since CAIS was involved. Since attempting to get in touch with them, I've not heard anything positive about the company. -- Tired of Earthlink? Get JustTheNet! Nationwide Dialup, ISDN, DSL, ATM, Frame Relay, T-1, T-3, and more. EARTHLINK AMNESTY PROGRAM: Buy a year, get two months free More info coming soon to http://JustThe.net, or e-mail me!