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Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
Bill Woodcock wrote: > > I don't think the technology is the problem, but the competence > > (or lack of it) amongst the major players. > > All of our problems have not been related to the DSL technology itself, but > > rather the screwups of the providers. > > Have you considered the possibility that you weren't paying for > competence? If you chose to call the _business_ services group of any of > the involved providers, and order a T1 at normal price, you might > discover whether they're competent or not. CAIS apparently just sucks. I couldn't even get the idiots there to return my phone calls saying "I WANT TO PUT MONEY IN YOUR POCKETS" (as a DSL reseller), after several calls to their salesdroids from both myself and one of the senior Business Development executives at Covad. I was then informed by someone who had used them that their support was nonexistent - and I believe it. If they won't return calls that generate direct revenue, why should we expect them to return calls that don't? Other situations may be different, but I concur with Mr. Palmer's assessment of CAIS as incompetent. -- Tired of Earthlink? Get JustTheNet! Nationwide Dialup, ISDN, DSL, ATM, Frame Relay, T-1, T-3, and more. EARTHLINK AMNESTY PROGRAM: Buy a year, get two months free More info coming soon to http://JustThe.net, or e-mail me!