North American Network Operators Group|
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Williams NOC info?
Hi all. I am considering purchasing additional transit from Williams and I am wishing to get feedback on the support of their NOC department. Things I am looking for feedback on are 1) Availability of competent staff...i.e., do I have to play relay with an operator when I can hear her asking the tech questions but the tech refusing to get on the phone (I won't say who this is in a public forum), 2) response time of NOC on weekends and holidays and 3) ease of reaching the NOC (limited menu hell or transfer from one person to the next to the next. Please reply to me in person in order to limit any bashing if there is to be any... Many many thanks in advance, Jeffrey --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.391 / Virus Database: 222 - Release Date: 9/19/2002