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Re: Is there anything that actually gets users to fix their computers?
Sean Donelan wrote:
I have not seen much information on this in Dutch newspapers, but perhaps I am not reading the right papers. I surely think that news papers worldwide should publish on this.On Fri, 3 Oct 2003, Erik-Jan Bos wrote:I doubt this. Recently, I worked with a couple of people that each had their PCs infected. Their own virtual neighborhood complained to them, and they surely were embaressed about the situation, but... They just did not know how to fix it, i.e. where to start. Call it cluelessness, call it lack of education.Newspapers have published How-To instructions. In the US, even USA Today published How-To instructions. The USA Today newspaper is known as McPaper for a reason. ISPs sent out step-by-step directions, complete with pictures and screen shots. In addition to full-page newspaper ads Microsoft has an easy 3-steps to protect your computer.
Perhaps an "auto club" for PC-users: You call and within the next 24 or 48 hours, depending on your subscription, an expert would dial in or come by to get you on the virtual road again.Ok, not everyone is a computer expert. If their TV, VCR or car started belching smoke and flames, and they didn't know how to fix it, what would they do? Take it to a repair shop? If you get a flat tire, pull off to the side of the road and either repair the tire or call the auto club for help. You don't continue drive down the highway on the tire rims hoping the noise and sparks will just go away.