North American Network Operators Group|
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RE: Is there anything that actually gets users to fix their computers?
Daniel Karrenberg wrote: > There is that too; but I have frequently observed people not doing it > even when provided detailed step-by-step instructions. On the > other hand > they would proceed relatively quickly once "it stopped working", > e.g. the Internet plug was pulled. Some of them would use the > instructions > provided, others would get help; but not before "it stopped owrking". Indeed. It seems to be a motivation problem. "Also, using the net registering system we posted a virus alert and made information available," said Cunningham. "Most people probably skipped through it though." Obviously, this is by no means specific to computer patching. People are either "busy", lazy, apathetic, etc. Most don't pay attention until they're forced to; i.e., when their system stops working because a virus broke it or because their network access is shut off. You can ask nicely or post warnings a billion times to no avail. Human nature, perhaps. -Terry