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Re: How does one reach a human being at AT&T?
What about using byte intervals to BEEFDEAD its space in memory ;~) Scott C. McGrath On Wed, 28 Jan 2004, Adam Maloney wrote: > > On Wed, 2004-01-28 at 00:12, Jay Hennigan wrote: > > I have an AT&T T-1 taking errors. Their trouble reporting number dumps > > me into the IVR from hell. It even has machines calling me back at > > intervals with status. The status says "A test was run..." No hint as to > > the results of the test. > > > > One of the choices is to say or hit "2" if you need further assistance. > > > > Doing so gets a response telling you to call their maintenance center which > > is the same machine that I used to generate the ticket in the first place. > > > > Furrfu! The telephone company doesn't have anyone to answer the telephone. > > > > Even "Floyd" is looking pretty good at this point. > > > > Anyone have a secret number or touchtone sequence to share? Swearing at > > it doesn't work. This is a point-to-point circuit, not an Internet T-1. > > > >  http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2003/02/21/BU227355.DTL > > The ATT TickeTron loves you! It will open your ticket, work your > ticket, and then close your ticket for no reason. Then you can call > back into it and open a new ticket, which will again be closed. You can > yell and scream at TickeTron all you want, and it will still give you > the same friendly, useless service as it did the first 10 times you > opened your ticket! > > "Open the fscking Ticket, TickeTron" > "I'm sorry Jay, I'm afraid I can't do that, your ticket has been > closed." > > I have a number for "Richmond Maintenance Center", e-mailed to you > off-list. It may not be the right group for PtP, but at least you'll > get a real person to vent at. They will probably be able to open your > ticket and get it to a warm body without getting "HAL" involved. > > Make sure you ask the engineer you speak with what the ATT techs call > that system internally. They have their own name for it (and it's not > TickeTron), and it's absolutely hilarious...and appropriate. For the > life of me, I can't remember what it was. At least the engineers know > how frustrating it is. Really though, the worst part is that yelling at > it is just no fun. And threatening to DEADBEEF it's space in memory > won't earn you any points either :) > > Adam Maloney > Systems Administrator > Sihope Communications >