Re: SORBS Insanity

[Matthew Sullivan]

Jeremy Kister wrote:

> Hi Matthew,
>
> I highly appreciate your time in replying to my emails. I further
> appreciate you removing 64.115.0.0/16 from the sorbs duhl.
>
> One of my partners in crime sent the first email (via web-form) to sorbs on
> April 6th. On april 10th, I repeated. both were addressed from
> abuse@broadviewnet.net.  I havent received anything further about these.
Most of the time we investigate them first - if the contact is from the 
RIR PoC we contact them immediately (as soon as we get to the ticket of 
course)

> On april 11th i helped a friend who is using 64.115.47.0/24 by filling out
> the web-form, addressed from sorbs.net@jeremykister.com. i received
> sorbs.net # 5799 on this. but again, this was only for that /24.
That's the one that I saw.

> on april 13th at about 7pm, i sent the following email to duhl@sorbs.net
> from jkister@broadviewnet.net
Ok didn't see this one - but it depends on the subject - I searched on 
the IP in the subject in this case.

> > true dynamic ranges out of the 64.115.0.0/16 are:
> >    
<snip>

Got them and fixed up the DUHL.

> > to prevent further hysteria, dns now shows
> > "static-64-115-x-x.isp.broadviewnet.net".   it would have been quite
> > simple to send an email to {abuse,ipadmin,isp-noc}@broadviewnet.net
> > (as listed in ARIN lookup), call our support line (as listed in ARIN,
> > whois, and our web site), or send us a letter (as listed on our web site,
> > and whois information) to confirm your unfounded opinions about our
> > network.  Next time, you should give it a try; you may not receive such
> > emotional emails from frustrated Systems Engineers trying to deal with
> > worthless projects ran by ignorant half-wits.
> As you can see I was quite frustrated at the time, and may have been a bit
> harsh. At that point i was dealing with the problem for 10 days -- and saw
> no end in sight.
End is awlways in sight, unfortunately not fast enough for some people - 
there is always the option of mailing me direct - the problem is (as 
always) I am probably the most busiest person at SORBS and have the 
least time to deal with tickets - the last 48-72 hours have have left me 
with time to answer 3 tickets.

All done now, I'll fix up the ticket closures when I get a chance.

Yours

Mat