North American Network Operators Group|
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Re: Pay-As-You-Use High-Speed Internet?
On Fri 14 May 2004 (18:44 -0400), Jonathan M. Slivko wrote: > > Steve, > > As for your point of the major cost for an ISP would be support. That is > where I beg to differ, in my own experience working for this company on > this project, it has required very little time to do actual support work > to the end-user, provided that the Internet connection actually works. Then you haven't worked for an ISP selling consumer DSL. Support eats margins more than any other single factor - transit is getting cheaper, equipment is getting cheaper in terms of Euros/Mb/sec. Customers are getting more demanding and having more problems than ever, for which they pick up the phone and expect support. -- Jim Segrave email@example.com