North American Network Operators Group|
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RE: Teaching/developing troubleshooting skills
Hi Pete, If you have a test lab, a good thing would be to setup a complete functional network. Show the engineer how it's configured. Then have them leave the room and then break it. Send them back in to look at what is wrong. As they move through the process, help them by guiding them through the troubleshooting process in a mentoring fashion, help them analyze and break apart the problem. LP Best Regards, Larry Larry Pingree "Visionary people, are visionary, partly because of the great many things they never get to see." - Larry Pingree -----Original Message----- From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Pete Kruckenberg Sent: Thursday, June 24, 2004 4:09 PM To: email@example.com Subject: Teaching/developing troubleshooting skills I'm working on trying to teach others in my group (usually less-experienced, but not always) how to improve their large-network troubleshooting skills (the techniques of isolating a problem, etc). It's been so long since I learned network troubleshooting techniques I can't remember how I learned them or even how I used to do it (so poorly). Does anyone have experience with developing a skills-improvement program on this topic? If you've tried such a thing, what worked/didn't work for you? Outside training? Books? Mentoring? Motivational posters? I'm particularly sensitive to the "I got my CCNA, therefore I know everything there is to know about troubleshooting" perspective, and how to encourage improving troubleshooting skills without making it insultingly basic. Thanks for your help. Pete.