North American Network Operators Group
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: Teaching/developing troubleshooting skills

  • From: John Neiberger
  • Date: Mon Jun 28 10:21:14 2004 
>It's also important that one avoid:
>
>* The faulty assumption there is but one problem
>* Incorrectly-formed causal relationships (NANOG-L has some
>  examples of these)
>* Making too many changes in one iteration
>* Attempting to tackle a system with more unknowns than are
>  absolutely necessary.

These words should be hanging on a wall in every IT department. You
wouldn't believe how many times I've had to gently correct someone
because of these mistakes, particularly the first two. 

John
--