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Re: Tornados in Ashburn (Equinix affected)
On Sat, 18 Sep 2004, Robert E.Seastrom wrote: > The reason that I bring this up is that I believe a report which > is posted two hours after the event and glosses over potentially > serious operational anomalies by stating that everything is cool (in > the present tense) does not serve anyone's best interests. I > understand and accept the two hour delay from the start of the > incident, but I expect scrupulous honesty in after-action assessments, > not a marketing-driven assertion that everything is Just Fine. I have no inside information, I haven't worked for Equinix in over three year. Regardless of the company, these things are always written by the marketing/legal departments in the end. In a sole proprietorship, one person may do it all. You have to learn how to read the reports. The fact they sent out a report is a good indication there were problems. The fact they mentioned cooling is a good indication there were cooling problems. The fact they didn't mention other things (i.e. no earthquakes, no tsunami, no volcano) is a good indication those other things weren't an issue. Its just how marketing/legal departments think. Despite marketing departments, engineers know there will be failures. A N+1 design means two faults will result in an interruption. A N+2 design means three faults wil result in an interruption. And so on. I agree its frustrating when companies won't tell their paying customers what's happening. I'm not sure its always dishonesty, a lot of the time the company doesn't know what's happening either. Most companies are honest in their reporting, as far as what they say. But there is a lot of "spin."