North American Network Operators Group|
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Re: The entire mechanism is Wrong!
> Just remember that, as an example, Melbourne IT has probably two orders > of magnitude more clients than you. A 24x7 pager service would attract > a /lot/ of "Emergencies" and as such they'd have to consider running > at least a muppet level call service outside of hours to filter > "emergency" requests away from the normal signup procedures and over > to the People Who Really Fix Things. Of course it's unreasonable to expect a registrar to have to put up with such a burden during off hours: God only knows what kind of silly calls would come in. "Emergencies" are best handled in a batch during the regular work week. For the stuff that really won't wait, you just put a lawyer on retainer, who can fax off a letter telling the complainant to sod off until Monday morning, or until the moon is in the seventh house and Jupiter aligns with Mars, whichever comes first. I mean, if we can't be on the golf course by 3:00, what are we in this business for, anyway -- right? Jim Shankland