North American Network Operators Group|
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Re: AOL scomp
Once upon a time, Jim Segrave <firstname.lastname@example.org> said: > I don't understand this complaint - we process AOL TOS Notifications > daily and I find perhaps 1 in a hundred or so are not valid complaints. It is almost the reverse for us; a small number of valid complaints in a sea of false complaints. I've seen account info, half of private conversations (and I do mean private), hotel reservations, and more reported as spam on a regular basis. I also get complaints about confirmed opt-in mailing lists (majordomo and/or mailman lists with unsubscribe info at the bottom of each message) that the user apparently thinks the "Spam" button is the same as unsubscribe. That does not scale up; the whole point of using mailing list software is that so the mail server admin doesn't have to manually process subscribe/unsubscribe lists. Our mailing lists are set up to "bulk mail" (i.e. one message with multiple recipients), so since AOL filters out the complaining address, I can't manually unsubscribe those users. I haven't seen the AOL interface myself, but I've read that the "Spam" button is next to or near the "Delete" button, leading to mis-clicks. Even if that isn't so, there are definately a significant number of users that use the buttons interchangeably. -- Chris Adams <email@example.com> Systems and Network Administrator - HiWAAY Internet Services I don't speak for anybody but myself - that's enough trouble.