North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
Re: Acceptable DSL Speeds (ms based)
Yes, but I have to hold my upstream accountable for the level of service they provide to me and eventually to my end customer.
We have ways to measure download speed and ms response time from my network down to the customer and them from my network out to the internet via our upstream. However I am looking for benchmarks to compare these times against...
At 11:16 AM 5/4/2005, Andrew Lee wrote:
I have found that "acceptable speeds" for residential users will vary widely from one area of the country to another. To a large degree it is a perception issue rather than an empirical one (ie www.cnn.com loads "too slowly"). The best metric for the happiness of a DSL customer base seems to be simply how many complaints you get and how many switch to cable modem. Granted, there are always a silent majority who are unhappy and will never let you know until they cancel, but the number of complaints you do get can usually be used to extrapolate the rest.
Luke Parrish Centurytel Internet Operations 318-330-6661