North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
Re: Quarantine your infected users spreading malware
Christopher L. Morrow wrote: <snip>
Do you find that web redirection actually stems the flow of calls to the helpdesk? We find that anything out of the normal usually results in a customer calling the helpdesk just because they weren't expecting it. We found this to be true of email notifications as well. The other issue is, of course, differing what we are doing with those thousands of annoying ads that make users believe they are infected.agreed, punting this problem to the helpdesk makes the helpdesk manager grab his gun(s) and find the security wonk that put a hurtin' on his numbers :) Also, it costs lots of money, which isn't generally a good plan.