North American Network Operators Group|
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Re: How do you handle client contact for network abuse/malwarecompaints etc.?
All depends on the client and if I think the abuse is intentional or not.Ditto here on all the above. Too often it falls under the latter category it seems. Since we're in the hosting/colo business PHP web forms seem to be the vast majority of issues lately.
I'd love to know what cluebats or magic bullets are available for whacking this particular mole most effectively.