North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
Re: AOL 421 errors
Matthew Black wrote:
I've been dealing with this too for 6 days now (2 of them while away on vacation). AOL Postmasters, while very friendly and nice, have provided me more "answers" than one could fit in a magic 8-ball. We've got 334 aol.com/cs.com/netscape.net/aim.com list members who are barely receiving email that they want to receive. We run Q&A lists for 2 non-profits, one technical, the other cancer related. Users post questions, experienced users provide answers. Nothing more.
I've have had FBLs setup and been on AOL's whitelist for 2+ years now, and I am about at my wits end with dealing with them. It is no wonder that their user base is shrinking, and it is sad that they treat their own customers with such broadly applied brushes. Sure there are spam problems, but to block requested email from reaching interested users (some of them being AOL employees themselves) is just plain wrong.
I will say this, numerous AOL postmasters have told me that they have issues with their FBL system (I've got 2 open tickets on that alone). I have also been told that our email should not be being blocked/delayed, and I have open tickets on that too. But that in no way explains to me why the have happily accepted an average of 162332 emails each month from us for the past 3+ years and that now they don't want it. :-)
It is worth pointing out that Yahoo!, Cox, GMail, HotMail/MSN, Mail.com, Earthlink, Verizon, and SBC Global happily receive almost similar amounts of email from us without the need for whitelists, FBLs, etc. What is funny is that the domains have SPF records which AOL likes, but they don't yet have DomainKeys which Yahoo! likes. AOL could learn a *lot* from their competition when it comes to handling email.