North American Network Operators Group|
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Re: Quarantining infected hosts (Was: FBI tells the public to call their ISP for help)
On Mon, 18 Jun 2007, Suresh Ramasubramanian wrote:
The best answer is probably paying for a strong ISP abuse team. But for whatever reasons, some ISPs prefer to invest in other areas.
Automation is a non-starter unless you have people to deal with the exceptions. If you don't deal with exceptions, eventually problems with any automated system will overwhelm you. You can only hid behind IVR recordings "You call is very important to us" for so long.