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Re: Q: What do ISPs really think about security issues?
On Fri, 11 Jan 2008, Suresh Ramasubramanian wrote:
Let me guess which one it is, the same one that called 2 minutes later and threatened to go to the Police on YOU?
Our abuse desk would handle tix within a business day, or even earlier. And email about phish takes priority right after (say) LE requests that find their way there (instead of the special POC we already have given most LE agencies). So, escalating a manual complaint after two hours is a bit thick, I'd say.
Their client's name starts with C? :)
Neither of those two takedown services (especially not the one in #2) is going to get anything like this offered to them. Not until they actually learn to play nice with other ISPs. Which comes right back to Sean's remark that I replied to.
Best suggestion of the thread. Now how can we make that happen? If we can give it an easily Googable name, we may be able to mention it in the press when the occasion rises. We may be able to inform them of it (nicely) in response to abuse email. What did you find works for you?