North American Network Operators Group|
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Re: Querstions about COGENT and their services...
We've had Cogent for going on three years now, and they've been nothing but exceptional across the board. Our sales guy is excellent - attentive but not overbearing. We've had one easily-resolved billing issue, and their team got us squared away on one call. Their tech support has been phenomenal for us - we've only had to call a few times (all BGP emergencies on our end, not theirs), but every time it was single-call, single-person response; having an empowered network guy answer the phone is extremely refreshing. Our multiple email tickets have always been immediately responded to and closed within 24 hours. Also, the bang for the buck is out of this world. Our only complaint, and I do mean /only/ complaint is that they are ~25% of our traffic and not more (we peer w/ TWTelecom & Level3 as well). Dear Cogent, please peer more/better and we'll give you more money. As someone else said, if you have three peers, Cogent had better be one of them or you're missing out. Cheers, Randal On Tue, Jun 3, 2008 at 10:06 AM, TS Glassey <tglassey@xxxxxxxxxxxxx> wrote: > So at one time Cogent was one of the lowest performing bandwidth providers. > Anyone have any responses to their current operations? > > regards, > Todd Glassey CISM CIFI > Chief Scientist/Founder - Certichron Inc > TGlassey@xxxxxxxxxxxxxxxxx > 650-796-8178 > >