North American Network Operators Group|
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Re: Querstions about COGENT and their services...
I have been very pleased with our service from Cogent.
On Jun 3, 2008, at 1:06 PM, randal k wrote:
We've had Cogent for going on three years now, and they've been nothing but exceptional across the board. Our sales guy is excellent - attentive but not overbearing. We've had one easily-resolved billing issue, and their team got us squared away on one call. Their tech support has been phenomenal for us - we've only had to call a few times (all BGP emergencies on our end, not theirs), but every time it was single-call, single-person response; having an empowered network guy answer the phone is extremely refreshing. Our multiple email tickets have always been immediately responded to and closed within 24 hours. Also, the bang for the buck is out of this world.