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Seeking clue @ Cbeyond / ASN17184 and/or other suggestions
We're having some difficulties getting a lame DNS delegation and old email hosting configuration removed from Cbeyond's servers. According to their front line tech support "We cannot work on something we do not host no more".
Jared's NOC list doesn't have anything on them, nor do they appear to participate in INOC-DBA. Additional attempts to resolve this are noted below.
The specific issues are:
1) lame authority on prosourcedenver.com:
$ dig +short ns prosourcedenver.com @beyond.cbeyond.net. beyond.cbeyond.net. infinity.cbeyond.net. to.cbeyond.net.
$ dig +short ns prosourcedenver.com @c.gtld-servers.net ns0.rockynet.com. ns1.rockynet.com. ns2.rockynet.com.
Front line tech support indicated this is a Registrar problem, and they would open up a ticket with Tucows to get it resolved :(
I also tried sending an email to the address in the SOA:
$ dig +short soa prosourcedenver.com @beyond.cbeyond.net.
prosourcedenver.com. hostmaster.cbeyond.com. 2004042100 86400 1800 604800 3600
Unfortunately, that address is invalid :(
<hostmaster@xxxxxxxxxxx>: host mx2.cbeyond.net[184.108.40.206] said: 550 #5.1.0
Address rejected hostmaster@xxxxxxxxxxx (in reply to RCPT TO command)
2) The invalid MX records that Cbeyond is serving resolve to hosts that apparently believe they are authoritative for the prosourcedenver.com domain, and are in effect creating an email blackhole:
$ dig +short mx prosourcedenver.com @to.cbeyond.net. 10 mail.west.cbeyond.com. 20 smtp.atl.cbeyond.com. $ telnet mail.west.cbeyond.com smtp Trying 220.127.116.11... Connected to mail.west.cbeyond.com (18.104.22.168). Escape character is '^]'. 220 mail.east.cbeyond.com ESMTP EHLO me 250-mail.east.cbeyond.com 250-8BITMIME 250-SIZE 20971520 250-STARTTLS 250-AUTH PLAIN LOGIN 250 AUTH=PLAIN LOGIN mail from:<> 250 sender <> ok rcpt to:<MUNGED@xxxxxxxxxxxxxxxxxxx> 250 recipient <MUNGED@xxxxxxxxxxxxxxxxxxx> ok ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ rcpt to:<anyone@xxxxxxxxxxxx> 550 #5.1.0 Address rejected anyone@xxxxxxxxxxxx QUIT 221 mail.east.cbeyond.com Connection closed by foreign host. $
Email to postmaster@xxxxxxxxxxx hasn't resolved the issue either :( All of the above commands have been sent to their tech support address in an attempt to convince them that the problem is with their servers, but they refuse to accept this.
Finally, as an additional note, the whois delegation for their ASN seems to be broken:
$ whois -h whois.arin.net 17184
[Redirected to rwhois.cbeyond.net:4321]
%rwhois V-1.5:003eff:00 rwhois.cbeyond.net (by Network Solutions, Inc. V-22.214.171.124)
%error 230 No Objects Found
I'm at a loss of how to proceed now, except to tell people who are suffering from the email blackhole to find another ISP. Does anyone else have any contacts with a clue, or semblance of clue, at Cbeyond? Does anyone have any better ideas for me, short of this lame attempt at public shaming?
I won't even get into the issue of what a PITA it is to port DIDs from them.... :(