North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
Re: Cisco vs Adtran vs Juniper
On Fri, Jul 18, 2008 at 11:55:44AM -0400, Paul Stewart wrote: > Still wondering if anyone knows how the Cisco lifetime warranty really > works...? You call up TAC, tell them you have a problem with your catalyst. Since the huge gray-market problem with cisco gear, they'll probably want proof that you are original owner, so you'll most likely need to dig up invoices showing buying from an authorized cisco dealer/distributer. If they are happy with your documentation, you get support. If its a security problem with the software version, they'll give you a link to download a fixed version. If you have bad hardware, you'll get it cross-shipped next-business-day. You still need Smartnet to get any version upgrade, or faster shipping than NBD.