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Re: Level3 tries cell-phone style billing scam on customers
On Thu, 31 Jul 2008, Patrick Giagnocavo wrote:
Today I looked at my most recent bill from Level3.
I wouldn't automatically assume malice here, although it is tempting. Further, escalating past low-level support or machines in corporate america is difficult and infuriating, but we know that.
In Israel we have a name for such methods: shitat matzliach.
Loosely translated it means "the succeeding method". You try something, see if it works. Then try something a little bit less, see if it works, and so on.
How many folks do you think:
1. Notice this irregularity.
3. Endure the process of complaining, staying on the phoen for hours and emailing in the contract?
And these are just the steps you went through so far.