Table of Contents
NOC Theory and Practice
DISCLAIMER
Intro - What’s In A NOC?
The Facility - Think Data Center
The Goals of a NOC
Goals II
The Process
The Key to Success Is
The Facility (cont.)
A Word on Portability
Hiring the Right People
Hiring (cont.)
Keeping Your People Happy
Environment - People
Ergonomics - People
About People. About NOCs.
Let’s go over retention.
Interviewing NOC folks
Productivity
The View of the Customer
The View of the Customer II
Things we never, EVER allow a customer to hear
It’s not always ideal. But -
A Little About Systems
Policies and Procedures
And a word on incidents.
Some final notes - Conclusion
Credits
And finally
Part III: Evaluation Criteria
Part III: Evaluation Criteria (cont).
Evaluation Criteria
Remember.
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