This workshop describes technologies that enable IP service providers to offer tighter Service Level Agreements. The SLA parameters that need to be tightened are defined and the technologies that should be considered are described, together with the decision criteria on where each technology should be used.

The workshop is based upon practical deployment experience and includes lab and deployment results. The specific technologies discussed are fast ISIS convergence and differentiated services. Consideration is also given to how these technologies should be deployed and operated. We demonstrate network designs to improve layer 3 routing convergence and traffic engineering, as well as give data to show the costs/benefits of these improvements.

A paper based on this project has been published in Computer Networks.