Conveying Clue: Educating New Staff and Customers

Howard Berkowitz, Gett Communications


This BOF will provide a forum for providers and users to discuss effective ways to educate new network staff and customers. Topics to be covered include:

  • What methods have ISPs used successfully to train and develop routing engineers?
  • What initial knowledge do routing engineers need in order to be hired?
  • How can customers (both ISP and enterprise) best be trained about how to peer with you -- or when their service does NOT need BGP?
  • How do you train sales and other staff to ask the right questions? These questions go beyond BGP, and range across the full spectrum of ISP services, including multihoming, hosting, VPNs, etc.
  • Strawman topics will include sample courseware and training lab scenarios.


    About the Presenter
    Howard Berkowitz is Chief Technology Officer for Gett Communications, where he designs high-availability enterprise networks and Internet connectivity, and is developing a simulated exchange point for training. A regular contributor to NANOG tutorials, he is a certified Cisco instructor and author of several RFCs and I-Ds in addressing, multihoming, routing, and VPNs. Berkowitz is part of the ISP training team for INET 2000 and has published two books: Designing Addressing Architectures for Routing and Switching and Designing Routing and Switching Architectures for Enterprise Networks.

    PowerPoint presentation
    HTML presentation