North American Network Operators Group|
Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical
Re: outages, quality monitoring, trouble tickets, etc
> Do you really want outage and downtime on public record, or do you > want easier access to clueful folx? A clueful expert system running on a data base collecting information from all over the place, and answering questions automatically, would be a good start. Like an automatic responder at something like this FCC NRC someone mentioned earlier. No need to send me random outage email, until I perceive a problem. I get enough email even without that. I care about fixing problems. The problem is that there is no working procedure if a problem is being perceived, that results in information to a user in near real-time. The underlying issue is no overall Internet management, or at least coordination, at this time. In a computer network we *do* have the technology to do such things, you know. It requires willingness to do it more than it needs technology at this point of time.