North American Network Operators Group

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Re: What to do when your ISP off-shores tech support

  • From: Randy Bush
  • Date: Wed Dec 24 12:51:12 2008

On 08.12.24 12:43, Jay Hennigan wrote:
Matthew Black wrote:
I've had difficulties reaching anyone with a brain
at my DSL provider Verizon California.
Switch to a local ISP with local tech support.


i have multiple offices. in each case, i buy layers one and two from the copper/fiber monopoly and layer three from local folk with clue and caring: lavanet (hawai`i), infinitiy internet (pnw), and iij (tokyo, and yes i work for iij).

local packet pushers with clue are not only better at layer three support and delivery, but they carry more weight with the hellco to get your layer one and two problem fixed.