North American Network Operators Group

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Re: What to do when your ISP off-shores tech support

  • From: Martin Hannigan
  • Date: Fri Dec 26 00:55:45 2008

On Thu, Dec 25, 2008 at 6:00 PM, Frank Bulk -
<[email protected]>wrote:

> I don't think there would be a concern about off-shore support if we
> couldn't tell it was "off-shore".

You can't tell most of the time.

The point that is relevant operationally is that off shoring can be a solid
method to help significantly reduce costs. It can work easier for some
functions than others. Level 1/Tier1 support seems like an excellent
candidate for off shoring and I think that the measure is still quality of
service from the provider verses if they off shore or not.

Just my humble opinion.

Happy Holidays!