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Re: What to do when your ISP off-shores tech support
Matthew Black wrote:
Are you seeing drops or slow response times for the Verizon hops but not for the last hop destination?I've had difficulties reaching anyone with a brain at my DSL provider Verizon California.
If so, remember that most of the larger ISPs will be rate limiting non-admin (ie from their support network ranges) traffic directed to the enterprise equipment. This means they will either ignore or delay responding to ICMP requests directed to their own IP addresses vs forwarding traffic.
If your seeing about the same for the destination and for the intermediate hops then it's more likely an issue on the Verizon network.
-- James Michael Keller